6 questions our members are asking about COVID-19

In case you have questions concerning the coronavirus, often known as COVID-19, you’re not alone. We’re all involved about how this new virus is impacting our each day lives and the potential impact it might have on our well being. The well being and security of our members are at all times our high priorities. We’re dedicated to defending our members, sufferers, staff, and communities.

Lately we’ve obtained many questions from our members about getting care, the way to defend ourselves, testing, and protection for individuals who have misplaced employment. We’ve consulted with our consultants for solutions.

1. I’ve an appointment scheduled with my physician. Ought to I am going in particular person?

As your companion in well being, we’re right here to be sure you can get the care you want in the course of the COVID-19 outbreak, and we’re doing the whole lot we are able to to maintain you and our communities secure. All nonessential workplace visits, surgical procedures, and procedures are being rescheduled or postponed. We’re calling all members who’ve scheduled appointments to debate digital care choices. Our digital care choices make it simple to get most medical care with out leaving dwelling.

Non-critical appointments and procedures that may’t be dealt with nearly could also be postponed. If you could be seen in particular person, please name your physician’s workplace or the Consulting Nurse Service at 1-800-297-6877 (TTY 711) for recommendation on how greatest to get the care you want.

2. How do I get care once I want it?

We anticipate to see extra sufferers with signs of the coronavirus (COVID-19) within the coming weeks. To be sure you get the high-quality care you want, we’re growing the supply of digital care choices. This lets you get nice care with out being close to people who find themselves displaying signs.

A few of our clinic areas have briefly stopped offering in-person care. That is serving to us enhance the supply of digital visits and helps to guard our members, employees, and group from potential publicity to the coronavirus. The state of affairs is altering rapidly, and we’ll proceed to regulate to make sure we’re prepared to satisfy the essential well being wants we’re dealing with.

Our Consulting Nurse Service or your physician’s workplace may help decide whether or not or not it is best to obtain in-person care. Name them earlier than coming to any location for care. If you happen to do want to come back in, important in-person care is on the market at 9 Kaiser Permanente medical services:

  • Bellevue Medical Middle
  • Capitol Hill Campus (Seattle)
  • Everett Medical Middle
  • Federal Method Medical Middle
  • Olympia Medical Middle
  • Riverfront Medical Middle (Spokane)
  • Silverdale Medical Middle
  • Smokey Level Medical Middle
  • Tacoma Medical Middle

All different Kaiser Permanente medical services are briefly closed to in-person visits. All CareClinic at Bartell Medication areas are additionally briefly closed.

3. What ought to I do if I’ve COVID-19 signs or suppose I’ve been uncovered?

If you happen to really feel sick with fever or cough or have problem respiration — that are signs of COVID-19 — name your physician’s workplace or the consulting nurse at 1-800-297-6877 (TTY 711) for directions. You might must get examined, and also you want an appointment for this.

It’s necessary to name us earlier than you are available in. Doing so helps us direct you to essentially the most applicable care, and take precautions to guard your self, different members, and staff.

Members who’ve flu-like signs and are 18 or older may sign up to kp.org/wa for an e-visit to judge your signs, get on-line care and recommendation, be screened for the coronavirus, and get remedy for signs if mandatory.

4. Do I should be examined for the coronavirus?

You don’t should be examined when you aren’t displaying signs. We’re ready to check sufferers for COVID-19 in the event that they meet the rules set by the Facilities for Illness Management and Prevention (CDC) and your native public well being company. Testing isn’t really useful for individuals with gentle or reasonable signs.

If you happen to or a member of the family has signs of respiratory sickness and are involved you might have been uncovered, please name the consulting nurse at 1-800-297-6877 (TTY 711) or sign up to kp.org/wa for an e-visit to judge your signs. If testing is warranted, based on steering set by the CDC and public well being company standards, we are going to make the suitable preparations.

As a Kaiser Permanente member, you’ll not need to pay for coronavirus analysis or testing. This ensures that price is not going to get in the way in which of testing our members who could also be affected.

5. I misplaced my job, what ought to I do about my Kaiser Permanente protection?

We’re deeply dedicated to creating certain our members and the communities we serve have entry to the care they want. If a Kaiser Permanente member loses protection resulting from job loss, we may help them find out about their choices. No matter their care wants, our group may help members navigate the complexities to search out the protection they need and wish so there’s no disruption of their Kaiser Permanente care. For extra info, please go to continuecoverage.kaiserpermanente.org.

6. Do you’ve gotten sufficient private protecting gear (PPE)?

We’re working across the clock to verify our services and employees are prepared to offer high-quality take care of our members. We’ve been rigorously managing our sources, guaranteeing we’ve got ample entry to PPE and medical provides wanted for the screening and remedy of sufferers with potential and confirmed COVID-19 infections. As we display screen increasingly more sufferers, our provide wants will enhance. We’ve got the provides and gear we want right this moment to soundly take care of our members and defend our employees, and we’re planning for the approaching weeks and months to make sure these provides stay accessible. You may assist us proceed to take care of our most critically unwell sufferers through the use of e-visits and telephone and video appointments.

You can too discover up-to-the-minute info on prevention, testing, and remedy of COVID-19 at our web site.

Need extra native well being information, wellness ideas, recipes, and extra? Subscribe to the Kaiser Permanente Washington e-newsletter.


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